All orders are sent out within 3 business days, usually less. Unfortunately our office is not open on the weekends so we cannot ship on Saturday, so sorry about that!
However, if there are any delays because of COVID-19, we truly appreciate your patience. We are grateful it has not significantly delayed anything yet, but we will always keep our customers updated if there are going to be any delays. We are a super small team and really appreciate your patience!
We try to limit our shipping materials as much as possible so you aren't left with a bunch of trash you didn't ask for! We use compostable shipping bags and compostable tissue to hand-wrap the items.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Returns/Exchanges
We accept all returns or exchanges within 30 business days after the order is delivered. We offer a pre-paid return label for domestic orders, when requested. We do not provide return labels for international orders.
Please email customerservice@shopsurlacote.com and include your order number. A real person will be happy to assist you! We aim to make this process as easy as possible for you :)
Other
All items purchased during a flash sale or with a promo code of 50% off or more are final sale. Wereally appreciate your understanding regarding this. However, our customers mean the world to us and we always want you to be satisfied with your purchase! Please email us directly at customerservice@shopsurlacote.com with any questions or concerns and a real person will be happy to help :)
You can contact us through our contact page! We will be happy to assist you. Or email us directly at customerservice@shopsurlacote.com. We are always here to help you with anything you need!
One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
