All orders are sent out within 3 business days, usually less. Unfortunately our office is not open on the weekends so we cannot ship on Saturday, so sorry about that!

However, if there are any delays because of COVID-19, we truly appreciate your patience. We are grateful it has not significantly delayed anything yet, but we will always keep our customers updated if there are going to be any delays. We are a super small team and really appreciate your patience!

We try to limit our shipping materials as much as possible so you aren't left with a bunch of trash you didn't ask for! We use compostable shipping bags and compostable tissue to hand-wrap the items.

All items purchased during a flash sale or with a promo code of 50% off or more are final sale. We really appreciate your understanding regarding this. However, our customers mean the world to us and we always want you to be satisfied with your purchase! Please email us directly at customerservice@shopsurlacote.com with any questions or concerns and a real person will be happy to help :)